Miftahul Aliya: TELEPHONING

In business life, receiving and making a call is a common thing. Every company must be get a call from other company or someone. Besides that, the company also make a call to other company. But, how to make and receive a call in the best way? How to speak in a polite and formal way? So, This time I will tell you about how to make and receive a telephone call. First of all, I will tell you some phrases for making and receiving a telephone call. At the end, I will also give you the example on telephoning.

These below here are the phrases and vocabularies for telephoning:

Making contact : Hello / Good morning / Good afternoon …

This is John Brown speaking

Could I speak to ……… please?

I’d like to speak to ….. …..

I’m trying to contact ……….

Giving more information: I’m calling from Tokyo / Paris / New York / Sydney …

I’m calling on behalf of Mr. X …

Taking a call : X speaking.

Can I help you?

Asking for a name / information : Who’s calling please?

Who’s speaking?

Where are you calling from?

Are you sure you have the right number / name?

Asking the caller to wait : Hold the line please.

Could you hold on please?

Just a moment please.

Connecting : Thank you for holding.

The line’s free now … I’ll put you through.

I’ll connect you now / I’m connecting you now.

Giving negative information : I’m afraid the line’s engaged. Could you call back later?

I’m afraid he’s in a meeting at the moment.

I’m sorry. He’s out of the office today. /

He isn’t in at the moment.

I’m afraid we don’t have a Mr./Mrs./Ms/Miss. … here

I’m sorry. There’s nobody here by that name.

Sorry. I think you’ve dialled the wrong number./

I’m afraid you’ve got the wrong number.

Telephone problems : The line is very bad … Could you speak up please?

Could you repeat that please?

I’m afraid I can’t hear you.

Sorry. I didn’t catch that. Could you say it again please?

Leaving /

Taking a message : Can I leave / take a message?

Would you like to leave a message?

Could you give him/her a message?

Could you ask him/her to call me back?

Could you tell him/her that I called?

Could you give me your name please?

Could you spell that please?

What’s your number please?

After read the phrases above, have you understand how to use that? Down below here is the example for telephoning. This one can help you to be more understood about telephoning.

Claire : Hello, finance department

Female : Hello, can I speak to Adrian Hopwood, please?

Claire : I’m afraid he’s in a meeting at the moment. Can I help?

Female : No I need to talk to Mr Hopwood, I think. What time will he be out of the meeting?

Claire : In about an hour. Can you call back later?

Female : Okay, I’ll do that.

Claire : Or can I take a message?

Female : Actually, would you mind? Could you tell him that Jennifer McAndrews called and that I’m in the office all day if he could call me back.

Claire : Can I take your number, please?

Female : Yes, it’s 5556872.

Claire : 5556872. Okay, I’ll make sure he gets the message.

Female : Thanks very much for your help, bye!